Returns & Exchanges

At Ecoy, we want you to love your sustainable home essentials, which is why we offer a 30-day trial period on most items to ensure they meet your comfort and quality standards. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to make your experience worry-free.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all tags and labels are intact to qualify for a full refund.

3

Ship It Back

Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized shipping location.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, we will process your refund or ship your replacement item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing